Return & Refund Policy
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Last Updated: November 2026
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused, unassembled, and in its original packaging with all parts and hardware included.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused, unassembled, and in its original packaging with all parts and hardware included.
2. How to Start a Return
To initiate a return, contact our support team at contact@mykrafthouse.com or call +1 (703) 640-9433 with your order number and reason for return. Once approved, we will provide return instructions and the return shipping address. Items sent back without prior return authorization will not be accepted.
To initiate a return, contact our support team at contact@mykrafthouse.com or call +1 (703) 640-9433 with your order number and reason for return. Once approved, we will provide return instructions and the return shipping address. Items sent back without prior return authorization will not be accepted.
3. Return Shipping Costs & Restocking Fees
- Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or missing parts, Toys4Tots LLC covers 100% of return shipping or sends free replacement parts immediately.
- Change of Mind / Customer Remorse: Customers are responsible for paying return shipping costs. We charge no restocking fees (0%) on unopened items returned in their original packaging.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 5–7 business days. Please allow additional time for your bank or credit card provider to post the refund.
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 5–7 business days. Please allow additional time for your bank or credit card provider to post the refund.
5. Contact Us
Toys4Tots LLC (KRAFT HOUSE)
6170 Bertha Ave, St. Louis, MO 63133, United States
Email: contact@mykrafthouse.com | Phone: +1 (703) 640-9433
Toys4Tots LLC (KRAFT HOUSE)
6170 Bertha Ave, St. Louis, MO 63133, United States
Email: contact@mykrafthouse.com | Phone: +1 (703) 640-9433