Shipping & Delivery Policy
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Last Updated: November 2026
At KRAFT HOUSE (operated by Toys4Tots LLC), we aim to deliver your wooden playsets, dollhouses, and toys safely and on time.
1. Shipping Destinations & Rates
- We currently ship across the contiguous United States.
- Free Standard Shipping is automatically applied to all orders of $50.00 or more.
- Orders under $50.00 are charged a flat standard shipping rate of $6.99 at checkout.
2. Order Processing & Handling Time
- Order Cutoff Time: 2:00 PM CST (Monday – Friday). Orders placed after 2:00 PM CST or on weekends/holidays will be processed on the next business day.
- Handling Time: Standard orders are processed and dispatched within 1–2 business days. Large outdoor swing sets and oversized play structures may require 2–3 business days for warehouse preparation.
3. Estimated Transit Times & Carriers
- Standard Parcel Items (dollhouses, kitchens, activity tables, chairs): Delivered within 3–7 business days via UPS, FedEx, or USPS.
- Oversized Freight Items (outdoor swing sets): Delivered within 5–10 business days via LTL Freight. The freight carrier will contact you by phone at the number provided at checkout to schedule a curbside delivery appointment.
4. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment on our Track Your Order page.
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment on our Track Your Order page.
5. Contact Information
For shipping questions, contact us at contact@mykrafthouse.com or call +1 (703) 640-9433 (Monday–Friday, 9:00 AM – 5:00 PM CST; 24/7 email support).
For shipping questions, contact us at contact@mykrafthouse.com or call +1 (703) 640-9433 (Monday–Friday, 9:00 AM – 5:00 PM CST; 24/7 email support).